Evergreen Details
Planit
are pleased to introduce a new innovative support system for our valued
customers.
In line with Planits
commitment to building long term relationships with our customers, and so we
can
benefit
from each other’s success, the following support levels are offered to you.
As the market leader in Design and Manufacturing
software we believe that in technical
support,
training and after sales service we are at the fore front of customer support.
Please contact Planit on
(02) 9544 8815 who will be happy to furnish you with any extra
information you require.
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· Priority
Queuing of Tech Support Calls. Priority Queuing is defined as talking to the
first available Customer Support Technician without having to wait in the call
queue for a return telephone call. |
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· One
On-Site, 2-Working Day Emergency Visit (Monday – Friday), within 48-Hours of
Call (All travel expenses are an extra charge.) |
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·
eSupport |
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·
Remote Diagnostic Service (Broadband Internet
Access Required) |
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·
One Version Update and Unlimited Maintenance
Builds |
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Back up Service of Customer’s Data /
Monthly / Offsite Storage |
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Free Replacement Disks for Current Version |
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$4,500 +GST |
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Tech Support in Order of Call |
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eSupport |
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·
Remote Diagnostic Service (Broadband Internet
Access Required) |
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·
One Version Update and Unlimited Maintenance
Builds |
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·
Back up Service of Customer’s Data / Monthly
/ Customer Storage |
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Free Replacement Disks for Current Version |
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$1,750 +GST |
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Tech Support in Order of Call |
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eSupport |
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Free Replacement Disks for Current Version |
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$400 +GST |
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Customer
Responsibilities |
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Have a basic
knowledge of computer and operating system. |
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Perform problem
diagnostics activities as suggested by Technical Support
personnel, promptly and completely |
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Perform
problem resolution activities as suggested by Technical support personnel. |
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Supply any job
data files, by mail, email etc. if requested by Technical Support personnel to help resolve the
problem |
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·
Altered or modified software. ·
Any conflict caused by other installed
software programs that are not developed by Planit |
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Any “custom built” applications, application
integration, or customer built script built by a third party. |
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A software update that has expired or has
been discontinued. |
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Problems caused by user’s negligence or
fault. |
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Problems caused from hardware malfunctions. |
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Problems caused by software drivers for
computer hardware. |
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Planit software used on a computer or operating system
other than that recommended by Planit |
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Computer hardware issues; i.e. printers,
mouse, drives, etc. |
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Apple computers with Windows emulation
software. |
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Re-installation of software without a backup
disk containing user data. |
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Customization of reports. |
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Creation or customization of “User Created
Standards”. |
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Any software that is not a Planit Solutions product. |
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Any expired Planit
Solutions product. |